Primary care practices face challenges in managing patient care tasks, such as scheduling, insurance, referral management, and pharmacy coordination, leading to increased operational costs and potential gaps in patient care. Patients often require continuous support and guidance in navigating their care plans, which can be difficult for practices to provide consistently.

Medrock AI offers a generative AI-powered care management platform designed to facilitate clinically informed conversations with patients via text and voice, operating 24/7. The platform acts as a virtual care concierge, assisting patients with tasks related to their care plans, including scheduling appointments, managing insurance queries, coordinating referrals, and handling pharmacy-related issues. By automating these interactions, Medrock AI enhances patient engagement and care coordination, ensuring patients receive timely support and guidance. This technology reduces the administrative burden on primary care practices, allowing them to focus on direct patient care and improve overall operational efficiency.

Generative AI-driven platform for automated patient communication and care management.

24/7 availability via text and voice channels for continuous patient support.

Automated assistance with scheduling, insurance, referral management, and pharmacy tasks.

Integration with existing practice management systems for seamless data exchange.

Secure and HIPAA-compliant platform to protect patient data privacy.

The primary target audience includes primary care practices seeking to enhance patient engagement, improve care coordination, and reduce operational costs through AI-powered automation.