Organizations deploying LLM-powered conversational AI systems face challenges in monitoring, analyzing, and evaluating user interactions and chatbot performance. Identifying areas for improvement, reducing hallucinations, and generating actionable insights to optimize AI-driven products requires significant time, resources, and technical expertise. This can cut into the Gen-AI product's ROI.

Align AI provides a product analytics platform designed to address these challenges, enabling organizations to easily analyze and evaluate data from LLM-based conversational products. The platform offers tools to monitor user interactions, identify points of improvement, and evaluate chatbot performance to reduce hallucinations and increase overall quality. By saving data in real-time through pre-built SDKs, identifying data for analysis with a diverse search toolkit, and analyzing data at scale, Align AI helps transform conversations into actionable insights, all within a single platform. The platform also allows for the evaluation of AI chatbots post-product upgrades to ensure intended performance.

Real-time data saving via pre-built SDKs for AI chatbot and user data capture.

Diverse search toolkit to identify high-priority data for analysis.

Scalable data analysis for understanding AI chatbot performance and user interactions.

Automated generation of actionable items from data analysis for prioritization.

Post-product upgrade evaluation to ensure intended AI chatbot performance.

Cloud and on-premise deployment options for scalability, flexibility, and data security.

SOC 2 and GDPR compliance, upholding industry standards for data privacy and security.

The primary customers are modern enterprises, Generative-AI companies, and builders who have launched Gen-AI products and need to monitor, analyze, and improve their performance. Specific solutions are tailored for productivity and education chatbots.