Luigi
Luigi is a voice AI solution that automatically calls restaurant guests before their reservations to secure verbal confirmation, reducing no-shows without the booking friction of credit card deposits. The system integrates with platforms like SevenRooms and OpenTable, analyzes vocal intonation to assign reliability scores, and activates waitlists in real-time when cancellations occur.
- Hospitality & Travel Technology
- AI Agents
- Artificial Intelligence
- Food Technology
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Restaurants lose 20–30% of potential reservations when they require credit card deposits, as many customers abandon bookings rather than share payment details. No-shows still cost restaurants significant revenue, and card-based fees often go unenforced due to dispute risks and negative review damage.
Solution
Luigi is a voice AI solution that automatically calls guests before their reservation to secure verbal confirmation, replicating the behavioral commitment of human phone bookings at scale. The system connects to existing reservation platforms, sends WhatsApp and SMS pre-call notifications, and makes multiple call attempts to confirm attendance. When a guest confirms, the reservation is secured without friction; if a cancellation occurs, Luigi instantly activates waitlists or manages overbooking to fill the table. Unlike card deposits, which cut no-shows to ~3% but reduce booking volume by 20–30%, Luigi reduces no-shows to ~6% while recovering the lost volume, delivering higher net revenue.
Target Audience
Primary customers are restaurants, particularly those with strong online booking flows, that want to reduce no-shows without adding booking friction. The solution serves independent restaurants as well as larger hospitality groups using platforms like SevenRooms and OpenTable.
Features
- Predictive voice AI that outbound calls every reservation with natural-sounding human speech
- Reliability scoring based on vocal intonation analysis, client history, and external factors like weather alerts or local events
- Automated multi-channel workflows including WhatsApp pre-call notifications, SMS reminders, and timed call attempts
- Real-time waitlist activation and precise overbooking recommendations when cancellations occur
- Seamless integration with SevenRooms, OpenTable, and any platform that sends confirmation emails
- Guest preference tagging captured during calls (e.g., peanut allergy, birthday) and pre-service briefing reports for restaurant staff