The startup offers an intelligent automation platform that streamlines manual, rules-based administrative processes, enhancing operational efficiency in back-office systems. By enabling seamless collaboration between human and robotic agents, the platform allows clients to deploy automated services that improve accuracy and reduce operational costs.
Funding
$2.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organizations struggle with inefficient, manual processes across various departments, leading to increased operational costs and reduced productivity. Integrating disparate systems and managing complex workflows often requires extensive custom development and system replacements. This complexity hinders innovation and the ability to adapt quickly to changing business needs.
Solution
TrustPortal offers an agentic hyperautomation platform that streamlines and digitizes end-to-end processes across multiple channels without disrupting existing IT infrastructure. The platform orchestrates interactions between people, AI, and robotic process automation (RPA) to automate tasks, improve customer service, and reduce operational costs. By using API MiniBots and Task MiniBots, TrustPortal integrates with existing CRM, BPM, ERP, and legacy systems, enabling real-time automation and data exchange. Dynamic digital UIs provide guided experiences for both agents and customers, ensuring compliance and reducing training time.
Target Audience
The primary target audience includes enterprises across various industries such as telecommunications, financial services, utilities, and the public sector, specifically CX leaders, operations managers, CIOs/CTOs, and automation CoEs seeking to improve efficiency and reduce operational costs.
Features
- HyperForms: Transforms static forms into intelligent, context-aware digital interactions across web, mobile, IVR, and chat.
- HyperMail Resolution: Automates email processing using AI for intent recognition, data extraction, and workflow execution.
- Contact Center Transformation: Reduces average handling time (AHT) and enables customer self-service through pre-call data presentation and omnichannel support.
- CRM & BPM HyperAutomation: Connects CRM and BPM platforms with backend systems for real-time orchestration and faster case resolution.
- IoT Automation: Enables real-time, predictive services for IoT environments, processing device data in parallel and triggering automated actions.
- API MiniBots: Facilitate real-time system interactions through lightweight API calls.
- Task MiniBots: Automate and execute backend processes asynchronously for scalable real-time operations.
- Dynamic Digital UIs: Generates role-based user interfaces in real time to reduce errors and training time.
- Multi-Vendor RPA Support: Compatible with RPA tools like Blue Prism, UiPath, Automation Anywhere, and Microsoft Power Automate.
- Triple-layer encryption and Zero Trust architecture for enterprise-grade security and compliance (GDPR, PSD2, PCI, SOC2 Type2).