Trusto.io is a chargeback prevention platform that helps merchants, PSPs, and acquirers stop up to 95% of chargebacks through automated detection and real-time alerts. The platform integrates with payment networks, matches alerts to specific transactions, and enables direct customer resolution, with deployment possible in as little as one day.
Funding
Funding not disclosed
Founders
Product
Problem
Chargebacks cause significant revenue loss, increased processing costs, and reputational damage for businesses across e-commerce, payments, travel, and digital goods. Traditional chargeback management requires integrating multiple providers, manually sorting transaction data, and dedicating large teams, while hidden fees and lengthy setup times further strain resources.
Solution
Trusto.io provides an all-in-one chargeback prevention platform that automatically detects chargeback attempts by integrating with payment networks and enrolled merchant data. When a chargeback is detected, the platform immediately alerts the merchant with a precise transaction match, enabling rapid resolution directly with the customer before the dispute escalates. The platform automates all chargeback processes, requiring only one person to manage it, and eliminates setup fees and monthly minimums by charging only for prevented chargebacks. This approach helps businesses reduce chargeback ratios, protect revenue, and scale operations without fear of disputes.
Target Audience
Primary customers are merchants, payment service providers (PSPs), and acquirers across industries such as e-commerce, travel, digital goods, e-learning, and affiliate marketing who need to reduce chargebacks and protect revenue.
Features
- Automated chargeback detection through direct integration with payment networks and enrolled merchant data
- Real-time alerts precisely matched to specific transactions for rapid customer resolution
- Pay-per-prevention pricing model with no setup fees, monthly fees, or hidden costs
- One-day deployment with all processes automated and covered by the Trusto team
- Industry-specific solutions for payments, digital goods, affiliate marketing, e-commerce, e-learning, travel, and acquirers
- Reduces average chargeback ratio and saves up to 30% of revenue on prevented disputes