Sarel Roets
CEO
Trusst AI
Trusst AI provides a self-optimizing platform that automates customer interactions across various channels and languages, utilizing real-time data analysis and AI-driven insights. This technology reduces operational costs and enhances customer experience by personalizing interactions and streamlining decision-making processes.
- Artificial Intelligence
- Data & Analytics
- Enterprise Software
- Software Only
Updated 7 months ago
Funding
Funding rounds are not available yet.
Founders
Ryan Kohler
CTO
Product
Problem
Many companies struggle to efficiently analyze and act upon the vast amounts of data generated from customer interactions across various channels. Extracting actionable insights from these interactions is often time-consuming and requires specialized data science expertise, hindering businesses from rapidly improving customer experience and reducing operational costs.
Solution
Trusst AI offers a platform that automates the analysis of customer interactions across multiple channels and languages, providing real-time, AI-driven insights. The platform integrates with existing systems to create personalized customer experiences and automate processes, eliminating the need for extensive data science teams. By continuously learning from customer interactions, Trusst AI optimizes channels, agent routing, and the deployment of AI Agents, enabling businesses to rapidly automate processes, reduce customer effort, and improve overall customer satisfaction.
Target Audience
Trusst AI primarily targets business users in customer experience, sales, and marketing roles who seek to automate processes, improve customer interactions, and gain a competitive advantage from their customer data without requiring a dedicated data science team.
Features
- Real-time transcription, translation, and redaction of PII in hundreds of languages.
- AI-driven routing to self-service applications or human agents based on customer profile and intent.
- Automated quality assurance processes across all customer interactions for consistent and unbiased evaluation.
- Customizable AI-generated insights for CX, sales, and marketing, including root-cause analysis, churn prediction, and cross-sell/upsell opportunity identification.
- Integration with CRM, ERP, and other data sources for comprehensive data ingestion.
- Generative AI (GenAI) technologies to analyze both structured and unstructured data.
- TypeScript SDK and React chatbox plugin for rapid, low-code integration