Truephase AI
TruePhase AI provides an AI receptionist for UK service businesses that answers inbound calls, books appointments directly into practice diaries, and sends confirmations automatically. The system handles out-of-hours calls, manages rescheduling requests, and flags unresolved queries with caller context for human follow-up. TruePhase handles full setup and testing based on an initial workflow review, typically completed in about two weeks.
- AI Agents
- Artificial Intelligence
- Healthcare Technology
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Growing businesses, particularly in service-based sectors, struggle with time-consuming booking processes, high volumes of inbound customer calls, and the challenge of managing their online reputation across multiple review platforms. These operational inefficiencies can lead to missed appointments, long customer wait times, and a weakened public image.
Solution
TruePhase delivers an AI receptionist that answers inbound calls, books appointments directly into the practice diary, and sends confirmations automatically. The agent handles calls outside opening hours, manages rescheduling requests, and flags queries it cannot resolve for human follow-up with caller details and context noted. A review management system tracks customer feedback and drafts responses for approval, while morning reports summarize the previous day's calls and actions. TruePhase handles full setup and testing of the system based on an initial call and workflow review, requiring no configuration by the customer.
Target Audience
Primary customers are service-based businesses in the UK, specifically dental practices, physiotherapy clinics, care homes, and salons, seeking to automate phone handling and appointment bookings.
Features
- AI receptionist that answers calls, books appointments, sends confirmations, and writes up daily activity logs
- Appointment scheduler that finds suitable slots and manages rescheduling requests automatically, including same-day cancellation refilling
- Capability to flag unresolved queries with caller name, number, and context for human callback
- Review management system that tracks reviews and drafts replies for approval
- Automated daily reports delivered to inbox and portal summarizing calls, bookings, and actions
- Full setup service where TruePhase configures the agent, connects phone and diary, and tests against real scenarios, with a typical timeline of about two weeks