TrueLark is an AI-powered customer communications platform that automates scheduling, sales, and customer support for appointment-driven businesses. By managing communications across multiple channels and providing 24/7 service, it reduces missed appointments and increases revenue through efficient lead engagement and automated follow-ups.
Funding
$9.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Appointment-driven businesses often struggle with inefficient customer communication, leading to missed calls, lost leads, and scheduling errors. Manual scheduling processes are prone to errors, and after-hours inquiries often go unanswered, resulting in lost revenue opportunities and diminished customer satisfaction.
Solution
TrueLark provides an AI-powered customer communication platform designed to automate scheduling, sales, and customer support for appointment-based businesses. The platform unifies communication channels into a single inbox and leverages AI to handle inbound and outbound customer communications via text, chat, and voice. TrueLark automates appointment booking, answers patient queries, and manages appointment requests 24/7, reducing the burden on front office staff. The AI Control Center measures and maximizes marketing, scheduling, and customer service operations across all locations, providing insights to optimize business performance.
Target Audience
TrueLark primarily serves appointment-driven businesses such as dental practices, beauty and wellness centers, and fitness studios that seek to automate customer communication and optimize scheduling processes.
Features
- AI-led scheduling that allows clients to select services based on their needs, provider availability, and booking policies
- Omnichannel customer service that automates inbound and outbound communications via text, chat, and voice
- Lead Engage feature that instantly responds to leads and automatically books new clients
- AI Reminders to reduce no-shows and cancellations
- Business Messenger for streamlined communication
- Virtual Receptionist to handle inquiries and tasks 24/7
- Reports & Insights to track booking request conversion, call handle rates, and lead conversion rates
- Integration with practice management software to simplify workflows and reduce human error