TrueEngage provides a suite of customizable, WCAG-compliant digital engagement tools for Genesys Cloud, including modernized web messaging, WebRTC voice and video, callback requests, and chat integrations with WhatsApp and Facebook Messenger. The platform lets agents upgrade chats to voice or video mid-interaction and offers zero-code deployment through a business-friendly control panel. It also supports contact and lead forms that route submissions directly to email or Genesys Cloud.
Funding
Funding not disclosed
Founders
Product
Problem
Contact centers using Genesys Cloud often rely on dated, non-compliant chat widgets and lack integrated voice, video, and messaging channels, creating fragmented customer experiences. Agents cannot seamlessly escalate interactions across channels, and businesses struggle to manage high call volumes or capture leads during off-hours without additional tools.
Solution
TrueEngage provides a suite of instantly deployable, customizable engagement solutions that modernize the Genesys Cloud experience. The platform transforms the standard chat widget with a WCAG-compliant design, adds WebRTC voice and video capabilities that route as standard SIP calls, and integrates WhatsApp and Facebook Messenger for unified messaging. Agents can upgrade chats to voice or video mid-interaction without disruptive handoffs, while callback widgets support immediate and scheduled requests with time zone detection. All solutions are managed through a business-friendly control panel, enabling zero-code deployment and dynamic availability controls.
Target Audience
Primary customers are contact centers and businesses using Genesys Cloud that need to modernize their digital engagement channels, improve agent efficiency, and reduce telecommunication costs.
Features
- Modernized Genesys chat widget with fully customizable, WCAG-compliant design and support for multiple widget deployment
- WebRTC voice platform leveraging global infrastructure for shortest-route, crystal-clear calls directly from website, app, or kiosk
- WebRTC video platform fully compatible with Genesys voice routing, recording, and analytics, supporting scheduled or on-demand calls via website, app, SMS, or chat upgrades
- Zero-code callback widget with immediate and scheduled requests, time zone and phone prefix detection, and dynamic availability
- Unified chat integration with WhatsApp and Facebook Messenger, with first messages sent from the widget for proper tagging and routing
- Contact and lead forms that match widget design, with submissions sent to email or Genesys Cloud, ideal for off-hours capture