Trengo
About Trengo
Trengo is an omnichannel communication platform that centralizes customer interactions across various channels, including email, WhatsApp, and live chat, into a single multichannel inbox. By utilizing AI-powered automation, Trengo enhances team efficiency and enables businesses to resolve over 80% of customer inquiries automatically, leading to a 70% increase in repeat business.
```xml <problem> Many businesses struggle to efficiently manage customer communications across multiple channels, leading to delayed response times, fragmented conversations, and reduced customer satisfaction. Juggling various platforms and inboxes creates operational inefficiencies and hinders team collaboration. </problem> <solution> Trengo offers an omnichannel customer engagement platform that consolidates interactions from various channels, including email, WhatsApp, live chat, voice, Instagram, and Facebook, into a unified inbox. The platform leverages AI-powered automation to streamline workflows, enabling businesses to automate responses to common inquiries and provide 24/7 support. Trengo's AI HelpMate can resolve over 80% of repetitive conversations automatically, freeing up human agents to focus on complex issues and high-value interactions. The platform also supports AI Journeys, allowing businesses to build automated, multi-step conversation flows across different channels. </solution> <features> - Unified inbox for managing customer interactions across multiple channels (email, WhatsApp, live chat, voice, Instagram, Facebook) - AI HelpMate for automated responses and issue resolution - AI Journeys for building automated, multi-step conversation flows - Automated workflows for conversation routing, tagging, and workload balancing - Integration with WhatsApp Business API for automated messaging and team collaboration - Real-time team collaboration features, including @mentions and internal comments - Comprehensive reporting and analytics dashboard for tracking key customer communication metrics - Integration with various CRM, e-commerce, and hospitality/PMS platforms, including Shopify, Lightspeed, HubSpot, Salesforce, and more - Customizable contact profiles and groups for personalized support and targeted messaging - Mobile apps for iOS and Android </features> <target_audience> Trengo targets small to medium-sized businesses (SMBs) and larger enterprises across various industries, including retail, e-commerce, travel, hospitality, automotive, energy, and financial services, seeking to improve customer engagement and streamline communication workflows. </target_audience> <revenue_model> Trengo offers tiered subscription plans, including Boost, Pro, and Enterprise, with pricing based on the number of users, conversations per year, and access to features like AI automation, advanced security, and integrations; add-ons are available for additional conversations and users. </revenue_model> ```
What does Trengo do?
Trengo is an omnichannel communication platform that centralizes customer interactions across various channels, including email, WhatsApp, and live chat, into a single multichannel inbox. By utilizing AI-powered automation, Trengo enhances team efficiency and enables businesses to resolve over 80% of customer inquiries automatically, leading to a 70% increase in repeat business.
Where is Trengo located?
Trengo is based in Utrecht, The Netherlands.
When was Trengo founded?
Trengo was founded in 2017.
How much funding has Trengo raised?
Trengo has raised 37910000.
- Location
- Utrecht, The Netherlands
- Founded
- 2017
- Funding
- 37910000
- Employees
- 102 employees
- Major Investors
- Peak, Insight Partners