Transreport develops a suite of accessibility technology solutions, including a staff-facing app and a passenger assistance app, to streamline the process of requesting and managing travel assistance for disabled and older individuals. By enhancing operational efficiency for transport providers, Transreport addresses the challenges of inadequate assistance and communication in the travel industry, ensuring a more inclusive travel experience.
Funding
$20.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
PPFounders
Product
Problem
Disabled and older individuals often face significant challenges when requesting and managing travel assistance, leading to inadequate support and communication breakdowns. This results in a less inclusive and more stressful travel experience for those requiring assistance.
Solution
Transreport offers a suite of accessibility technology solutions designed to streamline and expedite the process of requesting and managing travel assistance for disabled and older individuals. The company provides both a staff-facing application and a passenger assistance application. The staff-facing app and web platform enable frontline workers and management to effectively delegate and carry out assistance requests. The passenger app simplifies the process for travelers to request and book assistance for any part of their pre-booked journey.
Target Audience
Transreport's primary customers include train operating companies, airports, and other transport providers, as well as disabled and older individuals who require travel assistance.
Features
- Staff-facing app for frontline workers to manage assistance requests
- Web platform for senior staff and management to oversee assistance operations
- Passenger Assistance app for travelers to request and book assistance
- Real-time tracking of reported faults and deadlines for rectification
- Service Quality Regime (SQR) system designed for train operating companies to internalize and centralize fault reporting
- Integration of user insights through a Community Network, ensuring solutions are co-designed with end-users
- Technology adapted for both the rail and aviation industries