Trackship Inc. provides a multi-carrier shipment tracking API that integrates with over 820 shipping providers, enabling automatic updates and a branded tracking experience within e-commerce platforms. This solution reduces customer service inquiries related to shipment status and enhances post-purchase engagement, ultimately increasing customer satisfaction and repeat purchases.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce businesses often struggle with managing post-shipping workflows, leading to increased customer service inquiries and reduced customer satisfaction due to lack of visibility into shipment status. Customers are often redirected to carrier websites for tracking, resulting in a disjointed and unbranded experience.
Solution
Trackship provides a multi-carrier shipment tracking API and branded tracking experience designed to integrate directly into e-commerce platforms. The platform automates shipment tracking updates from over 820 shipping providers, proactively informing customers of shipment status changes. By providing a branded tracking page within the store, Trackship eliminates the need for customers to visit external carrier sites, enhancing post-purchase engagement and building brand loyalty. The system also provides analytics on shipping and delivery performance, enabling businesses to identify areas for improvement and optimize their fulfillment strategies.
Target Audience
Trackship primarily targets e-commerce businesses using platforms like WooCommerce, Shopify, and Wix that want to automate their post-shipping workflows, reduce customer service costs, and enhance the customer experience.
Features
- Automatic shipment tracking for 820+ shipping providers and carriers globally
- Branded tracking page integrated into the e-commerce store
- Real-time shipment status updates and notifications via email or SMS
- Post-shipping and delivery automation to mark orders as delivered
- Analytics dashboard to monitor shipping and delivery performance
- Customizable shipping information messages and upsell offers on the tracking page
- API integration with WooCommerce, Shopify, and Wix