TrackGenie is an automated shipment tracking and notification platform that helps e-commerce stores reduce "Where Is My Order?" inquiries by up to 70%. The solution syncs shipments automatically from Shopify, WooCommerce, and other platforms, then sends real-time updates to customers via email, SMS, and WhatsApp across 1,200+ carriers worldwide.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce stores face high volumes of "Where Is My Order?" (WISMO) inquiries from customers who lack visibility into their shipment status. Manually tracking packages across multiple carriers and responding to individual customer requests consumes significant staff time and degrades the customer experience.
Solution
TrackGenie provides an automated tracking and notification platform that syncs shipments directly from e-commerce platforms like Shopify and WooCommerce, eliminating manual data entry. The system monitors delivery status across 1,200+ carriers and sends proactive updates to customers via email, SMS, and WhatsApp at every stage of the journey. This reduces support ticket volume by up to 70% while keeping customers informed without requiring them to ask. The platform also includes analytics dashboards for monitoring delivery performance and identifying shipping issues, plus team collaboration features with role-based permissions for managing multi-user workflows.
Target Audience
Primary customers are e-commerce store owners and operations teams who need to reduce support inquiries and improve shipment visibility for their customers.
Features
- Automatic shipment syncing from Shopify, WooCommerce, and other e-commerce platforms via app plugins or API
- Real-time tracking updates across 1,200+ carriers including DHL, FedEx, UPS, and USPS
- Multi-channel customer notifications via email, SMS, and WhatsApp
- Analytics and insights dashboard for tracking delivery performance and optimizing shipping strategy
- Team collaboration with multi-user support and role-based permissions