Trackd’s IT Agent platform automates operating system and application patching by using real‑time disruption data to assess update risk. IT teams set rules and risk thresholds, and the AI‑driven Autopilot schedules safe patches, while built‑in remote access and command‑line tools enable quick manual fixes and auto‑suggested resolutions for any failures.
Funding
$750K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
IT teams struggle to keep operating systems and applications up to date because many patches carry unknown disruption risk, leading to manual, time‑consuming remediation and prolonged exposure to vulnerabilities.
Solution
IT Agent provides a unified platform that automates OS and application patching while minimizing disruption. It aggregates real‑time disruption data from a broad network of installations to assess the risk of each update. Users define rules and risk thresholds, and the AI‑driven Autopilot schedules safe patches automatically. When a patch fails, the built‑in Remote Access and command‑line tools enable rapid manual resolution, and the system learns from each incident to suggest future auto‑resolutions. The platform also offers customizable scripting, policy enforcement, and live dashboards that surface patch status and risk insights, reducing mean time to remediate and manual effort.
Target Audience
Primary customers are IT operations teams, managed service providers, and security administrators responsible for maintaining the patch compliance of Windows, macOS, and Linux endpoints in mid‑size to enterprise organizations.
Features
- Pulse: continuous collection of disruption telemetry to classify patches as safe or risky
- Autopilot: rule‑based, AI‑guided scheduling of updates based on risk limits and operational windows
- Smart Resolve: integrated Remote Access and command prompt for instant manual fix of failed patches, with auto‑suggested resolutions
- Scripts & Policies: flexible AI‑driven scripting engine to enforce organization‑wide patching policies
- Real‑time Data Dashboard: live view of patch availability, severity, and disruption risk across all managed devices
- Remote Access module: secure, MFA‑protected remote desktop for on‑demand troubleshooting
- Managed Scripts Library: pre‑built automation scripts for common remediation tasks
- Full RMM suite (in higher tier): asset inventory, monitoring, and ticket integration