TrackBot Pro is a business platform that consolidates shipment tracking for e-commerce companies into a single dashboard, supporting 12 major couriers operating in Italy. The platform uses AI to automatically detect shipment statuses and standardize them into 8 states, while offering customizable email notifications with the business's logo and a public tracking page to reduce customer support inquiries.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce businesses struggle to monitor shipments across multiple couriers, leading to fragmented tracking information and time-consuming manual status checks. Keeping customers informed about delivery progress is difficult, resulting in increased support requests and reduced customer satisfaction.
Solution
TrackBot Pro provides a unified dashboard where businesses can track all their shipments in one place, with automatic courier recognition and AI-powered status detection that standardizes updates into 8 clear states. The platform integrates with popular e-commerce platforms to import shipments automatically and offers customizable email notifications featuring the business's name and logo to keep customers informed. A public tracking page with estimated delivery dates reduces support inquiries, while Telegram integration alerts businesses to shipment problems in real time. For advanced needs, developer APIs enable custom integrations and shipment management.
Target Audience
Primary customers are e-commerce businesses of all sizes operating in Italy, from small shops to companies with technical capabilities for custom integrations, who need reliable multi-courier shipment tracking and customer communication tools.
Features
- Unified dashboard for tracking all shipments across 12 supported couriers operating in Italy
- AI-based automatic status detection that converts courier updates into 8 standardized states, including exceptions like wrong address, undeliverable, or shipment refused
- Automatic courier recognition and e-commerce platform integrations for seamless shipment import
- Customizable email notifications with business name and logo, plus a public tracking page with estimated delivery date and time window
- Telegram integration for receiving problem alerts and creating new shipments
- Inactive shipment detection configurable by number of days without tracking updates
- Developer APIs for advanced integrations and shipment management