Trace provides a browser-based tool that captures user actions to create interactive, step-by-step software user guides, enabling teams to document and share processes efficiently. This solution addresses the challenge of inconsistent knowledge transfer and training by standardizing workflows and creating a lasting repository of company know-how.
Funding
Funding not disclosed
Founders
Product
Problem
Teams struggle with inconsistent knowledge transfer and training due to a lack of standardized workflows and readily accessible documentation. This leads to repetitive questions, inefficient onboarding, and difficulty in maintaining consistent processes across the organization.
Solution
Trace is a browser-based tool that enables teams to efficiently document and share processes by capturing user actions and automatically creating interactive, step-by-step software user guides. By standardizing workflows and creating a lasting repository of company know-how, Trace streamlines operations, enhances efficiency, and minimizes errors. The platform allows users to create how-to guides on the fly, saving time and ensuring consistency in documentation.
Target Audience
Trace is designed for HR and onboarding teams, change management teams, IT support, customer support, and anyone creating SOPs or implementing new software.
Features
- Chrome extension captures clicks and actions within the browser to create step-by-step guides.
- Customizable user guides with adjustable click placements, colors, fonts, and overall design.
- Flowcharts to guide coworkers logically through various scenarios.
- Task assignments and automated reminders to monitor progress.
- Custom permissions to control who can view, edit, or manage user guides.
- Integrations with existing tools to enhance help pages and content platforms.
- SSO capabilities and adherence to PDPA guidelines for secure sharing.