The startup develops a multilingual voice technology powered by artificial intelligence that enhances customer service interactions by analyzing feedback data. This platform enables businesses to deliver efficient and inclusive services, ensuring effective communication with customers regardless of language or ability.
Funding
$470K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to understand customer needs and sentiments across different languages and dialects, leading to misunderstandings, reduced customer satisfaction, and ultimately, customer churn. Traditional customer service analytics often fail to capture the nuances of multilingual interactions, especially in emerging markets with diverse linguistic landscapes.
Solution
ToumAI provides a multilingual and generative AI-powered voice analytics platform designed to enhance customer relationship management and improve customer satisfaction. The platform analyzes customer interactions in real-time, identifying problems and providing actionable insights regardless of the language or dialect used. By seamlessly integrating with existing customer contact software, ToumAI helps businesses understand customer sentiment, reduce misunderstandings, and make data-driven decisions to improve customer service performance and impact. The platform's AI models learn from company-specific interactions to deliver tailored recommendations, maximizing impact on key performance indicators such as churn, first call resolution (FCR), and net promoter score (NPS).
Target Audience
ToumAI primarily targets businesses with international contact centers and customer service operations, particularly those focused on emerging markets and diverse customer bases.
Features
- Multilingual Voice Analytics: Understand customer feedback in any language or dialect.
- Generative AI Platform: Navigate customer feedback data to identify key trends and insights.
- Real-Time Analytics and Reporting: Gain immediate insights into customer experiences and expectations.
- Seamless Integration: Works with existing Customer Contact software and systems.
- Predictive Recommendations: AI-powered recommendations to improve KPIs.
- HolistiCX Agentic: Automate processes with intelligent voice agents for lead qualification and customer assistance.
- HolistiCX Insights: Centralize multilingual input to provide a data-driven view of customer sentiment and agent performance.
- Voice API: Integrate voice analytics into IVR systems for more inclusive customer service.