TouchPoints provides cloud-based practice management software specifically for UK private consultants, integrating scheduling, patient records, and billing into one platform. The system streamlines administrative workflows through features like integrated Healthcode billing and real-time medical transcription. It uniquely focuses on capturing outcome metrics and managing time-relevant patient communications to enhance engagement and clinical insight.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers often struggle with maintaining consistent patient engagement and communication, particularly outside of direct consultations. Poor communication can lead to patient dissatisfaction, increased complication rates, and unnecessary hospital readmissions. Existing systems often lack the ability to capture and analyze patient-reported outcomes in real-time to proactively address potential issues.
Solution
TouchPoints.health offers a cloud-based, omnichannel platform designed to improve patient engagement and provide real-time outcome reporting for healthcare providers. The platform enables clinicians to create and personalize "touchpoints" or interactions with patients at critical milestones throughout their care journey. By capturing patient-reported outcomes and other relevant data, the system provides clinicians with actionable insights to proactively manage care, reduce complications, and improve patient satisfaction. The platform integrates with existing electronic health record (EHR) systems and offers a range of communication channels, including SMS, email, and in-app messaging, to ensure patients receive timely and relevant information.
Target Audience
The primary target audience includes solo private doctors, clinics, virtual clinics, and hospitals seeking to improve patient engagement, streamline administrative tasks, and gain actionable insights from patient-reported outcomes.
Features
- Customizable touchpoint workflows to engage patients at specific milestones
- Real-time outcome reporting and analytics using machine learning
- Omnichannel communication capabilities, including SMS, email, and in-app messaging
- Secure, cloud-based platform with HIPAA compliance
- Integration with existing EHR systems via APIs
- Medical transcription with multi-specialty British medical transcription technology
- Invoicing directly through Healthcode, with self-pay and excess payment collection