TouchMenu provides a digital guest service platform that utilizes AI-driven personalization and real-time data analytics to enhance the hospitality experience. By enabling online check-ins, streamlined access to amenities, and tailored recommendations, it reduces wait times and increases guest satisfaction while maximizing revenue opportunities for hotels.
Funding
$390K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
NVFounders
Product
Problem
Hotels often struggle to provide personalized and efficient guest experiences due to outdated systems and a lack of real-time data insights. This can lead to longer wait times, reduced guest satisfaction, and missed revenue opportunities from targeted upselling and service offerings.
Solution
TouchMenu offers a digital guest service platform that leverages AI to personalize the hospitality experience and streamline hotel operations. The platform provides guests with online check-in, access to amenities, digital room keys, and tailored recommendations through a white-label app accessible on their own devices. By analyzing guest history and real-time activity data, TouchMenu enables hotels to offer relevant services, boost revenue through AI-driven upsells, and improve overall guest satisfaction. The system also includes tools for staff communication, task management, and data-driven decision-making, optimizing workforce efficiency and reducing operational costs.
Target Audience
TouchMenu primarily targets hotels, resorts, and other hospitality providers seeking to enhance guest engagement, streamline operations, and increase revenue through digital transformation.
Features
- Online check-in and digital key functionality for a seamless arrival experience
- AI-powered recommendations for personalized add-ons, upgrades, and local attractions
- Integrated F&B menus with online ordering and payment options, including room charges
- Real-time communication channels for guest inquiries, service requests, and issue reporting
- SPA management module for booking procedures, managing staff schedules, and processing payments
- Event management tools for promoting hotel activities and selling tickets
- Customizable guest directory with essential property information, Wi-Fi details, and directions
- Data analytics dashboard for tracking guest preferences, service usage, and revenue performance
- Integration with existing hotel property management systems (PMS) via open API