Linnovate’s LCB platform is a no‑code, open‑source solution that lets users build AI‑driven conversational interview scripts and deploy them across web chat, SMS, in‑app messaging, and voice channels. The AI agents capture free‑form feedback, apply emotion detection and multilingual support, and automatically convert responses into structured datasets with real‑time insight dashboards. Built‑in Azure‑hosted APIs, webhooks and pre‑built connectors enable seamless integration with CRMs, marketing automation and BI tools, while supporting optional human‑agent escalation.
Funding
Funding not disclosed
Founders
Product
Problem
Organizations that need large‑scale feedback often rely on static surveys or manual interview processes, which produce unstructured text, low response rates, and require extensive manual cleaning before insights can be extracted. Managing these interactions across multiple channels (web chat, SMS, in‑app messaging, voice) adds operational complexity and delays decision‑making.
Solution
Linnovate’s LCB platform provides a no‑code, open‑source environment where AI agents orchestrate conversational data collection across any digital channel. Users design interview scripts with a visual content builder, then deploy AI‑driven conversational agents that engage respondents via chat, SMS, or voice, capturing free‑form feedback. Built‑in emotional AI and multilingual support increase respondent engagement, achieving completion rates above 80 %. The platform automatically parses unstructured responses into structured data sets, applying analytical agents to generate actionable insights in real time. A robust, Azure‑hosted API and real‑time triggers enable seamless integration with CRMs, analytics tools, and existing workflows, allowing fully automated data pipelines and optional human‑agent handoff when needed.
Target Audience
Primary users include market research firms, customer experience teams, healthcare organizations conducting screening questionnaires, HR departments running employee pulse surveys, and public opinion pollsters seeking scalable, automated data collection solutions.
Features
- Visual, drag‑and‑drop content builder for designing conversational scripts without coding
- Conversational AI agents with emotion detection, personalized flow, and voice‑enabled interaction
- Analytical agents that transform free‑text responses into structured datasets and generate insight dashboards
- Multi‑channel deployment across web chat, SMS, in‑app messaging, and voice interfaces, supporting multilingual interviews
- Open architecture hosted on Azure with a RESTful API, webhooks, and real‑time event triggers for workflow automation
- Seamless integration with CRM, marketing automation, and BI platforms via pre‑built connectors and custom API endpoints
- Open‑source codebase on GitHub, allowing extensibility and community contributions while maintaining enterprise‑grade security
- Built‑in human‑agent escalation path for complex queries or verification steps