Toolqit
Toolqit provides an AI-native operations desk for managed service providers, unifying ticket triage, workflow execution, and documentation into a single interface. The platform reads tickets from email, phone, and chat, executes approved runbooks end-to-end for routine issues, and integrates natively with tools like ConnectWise, NinjaOne, and IT Glue. It automatically generates knowledge-base articles from resolved tickets to eliminate manual documentation.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
MSPs rely on a fragmented stack of a dozen or more disconnected tools—PSA, RMM, documentation, backup, and communication platforms—each with its own interface and login. Tickets require constant context-switching across these systems, and routine issues like password resets or sync loops consume technician time that could be spent on higher-value work. The lack of data sharing between legacy tools makes intelligent automation difficult and slows resolution times.
Solution
Toolqit provides a unified, AI-native operations desk that reads tickets from email, phone, and chat, reasons through them, and executes approved runbooks end-to-end without human intervention for routine cases. The platform integrates natively with existing MSP tools such as ConnectWise, NinjaOne, IT Glue, and Splashtop, consolidating the entire service delivery workflow into one interface. As tickets are resolved, Toolqit automatically generates clean, sourced knowledge-base articles from the resolution steps, eliminating manual documentation. MSPs only route tickets that genuinely require human judgment, allowing technicians to focus on complex problems while the platform handles triage, time entries, and recurring fixes.
Target Audience
The primary customers are managed service providers (MSPs) and IT service delivery teams that handle high volumes of routine tickets and want to reduce tool sprawl while maintaining human oversight for complex issues.
Features
- Automated ticket triage and routing with priority and type classification based on historical patterns
- End-to-end execution of approved runbooks for common issues (e.g., new employee onboarding, password resets) without technician involvement
- Auto-generated knowledge-base articles sourced from resolved tickets, with steps linked to relevant assets and documentation
- Native integrations with 30+ PSA, RMM, backup, and documentation platforms, including ConnectWise, NinjaOne, IT Glue, Splashtop, HaloPSA, Autotask, Pulseway, Datto RMM, and Huntress
- One-click onboarding that connects to an MSP's PSA in approximately 60 seconds, with shadow mode to learn historical patterns before full activation
- Unified service delivery interface with client directory, profitability tracking by client/technician/ticket, and AI-assisted reply composition
- Voice dictation for composing replies, with audio streamed to a speech-to-text provider and only the resulting text retained
- Security controls aligned with HIPAA and SOC 2, including AES-256 encryption at rest, TLS 1.2+ in transit, and role-based access with SSO and MFA