Toolqit is an AI-native operating center for managed service providers (MSPs), consolidating the front-office workload—ticketing, triage, scoping, and issue resolution—into a single unified platform. It integrates with existing PSA, RMM, documentation, and backup tools, autonomously resolving routine tickets and turning every fix into a self-generated knowledge-base article. The platform learns an MSP's historical patterns and can go live in roughly 60 seconds, connecting to a PSA immediately.
Funding
Funding not disclosed
Founders
Product
Problem
MSPs rely on a fragmented stack of a dozen or more disconnected tools—PSA, RMM, documentation, backup, and communication platforms—each with its own interface and login. Tickets require constant context-switching across these systems, and routine issues like password resets or sync loops consume technician time that could be spent on higher-value work. The lack of data sharing between legacy tools makes intelligent automation difficult and slows resolution times.
Solution
Toolqit provides a unified, AI-native operations desk that reads tickets from email, phone, and chat, reasons through them, and executes approved runbooks end-to-end without human intervention for routine cases. The platform integrates native with existing MSP tools such as ConnectWise, NinjaOne, IT Glue, and Splashtop, consolidating the entire service delivery workflow into one interface. As tickets are resolved, Toolqit automatically generates clean, sourced knowledge-base articles from the resolution steps, eliminating manual documentation. MSPs only route tickets that genuinely require human judgment, allowing technicians to focus on complex problems while the platform handles triage, time entries, and recurring fixes.
Target Audience
The primary customers are managed service providers (MSPs) and IT service delivery teams that handle high volumes of routine tickets and want to reduce tool sprawl while maintaining human oversight for complex issues.
Features
- Automated ticket triage and routing with priority and type classification based on historical patterns
- End-to-end execution of approved runbooks for common issues (e.g., password resets, auth token refreshes) without technician involvement
- Auto-generated knowledge-base articles sourced from resolved tickets, with steps linked to relevant assets and documentation
- Native integrations with PSA, RMM, backup, and documentation platforms, including ConnectWise, NinjaOne, IT Glue, and Splashtop
- One-click onboarding that connects to an MSP's PSA in approximately 60 seconds, with shadow mode to learn historical patterns before full activation
- Unified service delivery interface that replaces multiple tools, reducing context-switching and consolidating ticket, monitoring, and communication views