Tomato.ai provides real-time AI accent neutralization and reduction solutions for voice platforms and call centers. Its core technology softens non-native accents while preserving the speaker's voice and rhythm, improving agent intelligibility. This service enhances customer satisfaction (CSAT) and expands hiring pools for global communication operations.
Funding
$12.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Offshore call centers often face challenges related to agent accents, leading to customer frustration, reduced satisfaction, and limitations in hiring pools. Accent-related communication barriers can hinder effective interactions and negatively impact key performance indicators.
Solution
Tomato.ai provides an AI-powered voice filter that clarifies the pronunciation of offshore call center agents in real-time, enhancing intelligibility and improving customer experience. The solution softens accents while preserving the agent's original voice and rhythm, ensuring a natural-sounding interaction. By reducing accent-related communication barriers and background noise, Tomato.ai enables call centers to improve customer satisfaction (CSAT) scores, reduce agent churn, and broaden their hiring pool. The technology integrates seamlessly into existing call center workflows, delivering clearer communication without extensive training or voice replacement.
Target Audience
Tomato.ai primarily targets business process outsourcing (BPO) call centers and enterprise call centers that utilize offshore agents and seek to improve customer satisfaction and reduce operational costs.
Features
- Real-time accent softening that clarifies pronunciation while preserving the agent's voice
- AI-powered noise cancellation to remove background distractions common in call centers and remote work environments
- Customizable accent adjustment based on customer geography
- Voice enhancement to improve clarity and reduce choppiness or breathiness
- Compatibility with various accents, including Indian, Filipino, and others
- Easy integration with existing call center software and hardware
- Web Mic Check feature to test voice accent reduction