Toast offers a cloud‑native platform that unifies point‑of‑sale, back‑of‑house operations, guest relationship management, and digital storefronts for restaurants and retail merchants. The system includes proprietary hardware with offline fallback, integrated payment processing, and AI‑driven analytics for inventory, labor and sales optimization, plus multi‑location management tools under a single subscription.
Funding
$60M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
1WFounders
Product
Problem
Restaurants and retailers often operate with disconnected point‑of‑sale terminals, siloed marketing tools, and manual back‑office workflows, leading to inefficient order processing, fragmented guest data, and limited visibility into cost and performance metrics.
Solution
Toast delivers a cloud‑native, end‑to‑end platform that unifies front‑of‑house POS, back‑of‑house operations, guest relationship management, and digital storefronts under a single subscription. The system runs on proprietary, restaurant‑grade hardware that supports offline mode and real‑time syncing to the cloud. Integrated AI (Toast IQ) continuously analyzes sales, labor, and inventory data to surface actionable insights and automate routine tasks such as inventory reordering and staff scheduling. Built‑in payment processing, loyalty, advertising, and third‑party delivery integrations enable businesses to capture revenue across multiple channels without additional middleware. Multi‑location management tools provide centralized benchmarking, cost analytics, and compliance reporting for enterprise operators.
Target Audience
Primary customers are independent and chain restaurants—including quick‑service, full‑service, fast‑casual, and specialty concepts—and retail operators such as convenience stores, liquor shops, and grocery merchants seeking an integrated POS and business management solution.
Features
- Cloud‑based SaaS architecture with 24/7 availability and automatic software updates
- AI‑driven Toast IQ that generates predictive analytics, inventory alerts, and labor optimization recommendations
- Unified hardware suite (handheld POS, self‑service kiosks, kitchen display systems) with secure offline fallback and end‑to‑end encryption
- Integrated payment processing, tip management, and PCI‑compliant transaction handling with configurable fee structures
- Guest CRM and loyalty engine that consolidates order history, preferences, and marketing touchpoints across in‑store, online, and delivery channels
- API and pre‑built connectors to 200+ third‑party services (accounting, payroll, delivery platforms, supply chain) for seamless data flow
- Multi‑location dashboard offering real‑time benchmarking, cost analytics (xtraCHEF), and automated reporting for enterprise chains
- Mobile management app (Toast Now) for on‑the‑go staff scheduling, shift swaps, and real‑time sales monitoring