About Tingono

Provides an AI-driven platform that consolidates customer data into a single view, enabling Customer Success teams to proactively identify upsell, cross-sell, and churn risks. By automating actionable insights and integrating with existing Customer Success Platforms (CSPs) like Gainsight and Totango, it helps businesses improve Net Revenue Retention (NRR) and accelerate revenue capture within days of onboarding.

```xml <problem> Customer Success teams often struggle to proactively identify opportunities for revenue growth and mitigate churn risks due to fragmented customer data and a lack of actionable insights. This reactive approach limits their ability to improve Net Revenue Retention (NRR) and maximize customer lifetime value. </problem> <solution> Tingono provides an AI-powered platform that consolidates customer data from various sources into a unified view, enabling Customer Success teams to proactively identify upsell, cross-sell, and churn risks. By leveraging AI and automation, Tingono transforms noisy customer data into actionable insights, empowering teams to improve cross-sells, upsells, renewals, and prevent downgrades. The platform integrates with existing Customer Success Platforms (CSPs) like Gainsight and Totango, providing specific AI recommendations for each customer and enabling faster revenue capture. Tingono's Generative AI technology helps CSMs scale by generating customer-ready content, allowing them to accomplish more in less time. </solution> <features> - AI-driven insights to proactively uncover upsell, cross-sell, and churn risks - Unified customer view consolidating data from various sources - Integration with existing Customer Success Platforms (CSPs) such as Gainsight and Totango - Generative AI technology to create customer-ready content for CSMs - Automated alerts via Slack or Teams to notify users of key events - AI algorithms analyze user data to provide personalized recommendations - Predictive churn analysis to identify at-risk customers up to 6 months in advance - Automated actions to prevent churn and capture expansion opportunities </features> <target_audience> Tingono is designed for Customer Success teams in SaaS businesses that are looking to improve Net Revenue Retention (NRR), reduce churn, and increase customer lifetime value. </target_audience> ```

What does Tingono do?

Where is Tingono located?

Tingono is based in Seattle, United States.

When was Tingono founded?

Tingono was founded in 2021.

How much funding has Tingono raised?

Tingono has raised 6700000.

Location

Seattle, United States

Founded

2021

Funding

6700000

Employees

12 employees

Major Investors

Foundation Capital

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Tingono

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Executive Summary

tingono.com 1K+

Crunchbase

Founded 2021 – Seattle, United States

Funding

Estimated Funding

$5M+

Major Investors

Foundation Capital

Team (10+)

No team information available.

Company Description

Problem

Customer Success teams often struggle to proactively identify opportunities for revenue growth and mitigate churn risks due to fragmented customer data and a lack of actionable insights. This reactive approach limits their ability to improve Net Revenue Retention (NRR) and maximize customer lifetime value.

Solution

Tingono provides an AI-powered platform that consolidates customer data from various sources into a unified view, enabling Customer Success teams to proactively identify upsell, cross-sell, and churn risks. By leveraging AI and automation, Tingono transforms noisy customer data into actionable insights, empowering teams to improve cross-sells, upsells, renewals, and prevent downgrades. The platform integrates with existing Customer Success Platforms (CSPs) like Gainsight and Totango, providing specific AI recommendations for each customer and enabling faster revenue capture. Tingono's Generative AI technology helps CSMs scale by generating customer-ready content, allowing them to accomplish more in less time.

Features

AI-driven insights to proactively uncover upsell, cross-sell, and churn risks

Unified customer view consolidating data from various sources

Integration with existing Customer Success Platforms (CSPs) such as Gainsight and Totango

Generative AI technology to create customer-ready content for CSMs

Automated alerts via Slack or Teams to notify users of key events

AI algorithms analyze user data to provide personalized recommendations

Predictive churn analysis to identify at-risk customers up to 6 months in advance

Automated actions to prevent churn and capture expansion opportunities

Target Audience

Tingono is designed for Customer Success teams in SaaS businesses that are looking to improve Net Revenue Retention (NRR), reduce churn, and increase customer lifetime value.