Tidio provides an all‑in‑one cloud platform that combines live chat, ticketing, and AI‑driven chatbot flows to help SMBs deliver fast, consistent support across web, WhatsApp, Instagram and Messenger. Its Lyro AI agent can resolve up to 67% of routine inquiries, automate lead capture and order updates, and route complex issues to human agents, while native integrations with 120+ tools keep workflows seamless.
Funding
$25M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
1OFounders
Product
Problem
Businesses often struggle to provide fast, consistent customer support across multiple channels, leading to high agent workload, missed sales opportunities, and lower customer satisfaction.
Solution
Tidio offers an all-in-one cloud platform that combines live chat, a help‑desk ticketing system, AI‑driven chatbot flows, and the Lyro AI agent. The AI agent can resolve up to 67% of routine inquiries and perform tasks such as order updates, lead qualification, and product recommendations across web, WhatsApp, Instagram, and Messenger. By automating repetitive questions and routing complex issues to human agents, Tidio reduces support volume, speeds response times, and enables 24/7 service. Integrated analytics and real‑time conversation controls give teams insight into performance and allow instant knowledge‑base updates, while native integrations with over 120 tools keep workflows seamless.
Target Audience
Primary customers are small‑ to medium‑size e‑commerce and SaaS businesses that need to scale support across web and social channels while maintaining a personal brand voice.
Features
- Lyro AI Agent with a 67% average resolution rate, handling FAQs, order status checks, and lead qualification across all supported channels
- Multilingual support in dozens of languages using only the business’s own knowledge base to minimize hallucinations
- Live chat widget with typing preview, macros, file attachments, and AI‑powered reply suggestions (GPT‑4)
- Unified ticketing system that consolidates chats, emails, and social‑media messages, with tagging, priority levels, and automated workflows
- Drag‑and‑drop chatbot Flows for lead capture, proactive outreach, and custom automation without coding
- Real‑time analytics dashboard and CSAT tracking, plus a time‑saved calculator to quantify AI impact
- Seamless integration with 120+ third‑party apps (e.g., Shopify, WordPress, CRM platforms) and API access for custom connections