ThroughLine connects users in crisis to a verified network of over 1,300 helplines across 100+ countries, providing immediate access to mental health support via phone, SMS, and online chat. The platform addresses the challenge of outdated and unreliable helpline information, ensuring users receive timely and relevant assistance tailored to their specific needs.
Funding
Funding not disclosed
Founders
Product
Problem
Individuals in crisis often struggle to find the right mental health support due to outdated or unreliable helpline information. This can lead to delays in accessing critical assistance, potentially worsening the situation.
Solution
ThroughLine offers a platform that connects users to a verified network of over 1,300 helplines across 100+ countries, providing immediate access to mental health support via phone, SMS, and online chat. The platform uses an AI-powered ranking algorithm to ensure users receive timely and relevant assistance tailored to their specific needs. By vetting and verifying every service, ThroughLine ensures that users are connected to active and reliable support, addressing the challenge of outdated information and broken links found on other helpline websites. The platform offers integrations such as a web app, embeddable widget, and API for custom integrations.
Target Audience
Trust & Safety teams, online communities, and behavioral health providers who need to connect users with mental health and crisis support.
Features
- Access to a verified network of over 1,300 helplines in 100+ countries
- AI-powered ranking algorithm for relevant and timely support suggestions
- Support across 23 topics, 15 specialties, and four contact methods (phone, SMS, online chat, and WhatsApp)
- Vetted and verified helpline information, ensuring accuracy and reliability
- Integrations: Web app, embeddable widget, and API for custom integrations
- Real-time dashboard to measure the impact of support resources
- Private and confidential access to help, with no collection of personally identifiable information