TheySaid utilizes conversational AI to create and deploy interactive surveys that generate context-rich responses, significantly enhancing customer engagement and feedback quality. By automating follow-up questions and providing AI-generated summaries, the platform enables businesses to gather actionable insights quickly, resulting in a 34% increase in actionable feedback and a 1-5% boost in net revenue retention.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional surveys often yield low response rates and superficial feedback, failing to capture the nuanced insights needed to truly understand customer needs and improve product-market fit. Static questionnaires limit the ability to probe deeper into user motivations, resulting in generic data that is difficult to translate into actionable strategies.
Solution
TheySaid provides a conversational AI platform that transforms static surveys into dynamic, interactive dialogues, yielding richer, more actionable customer feedback. The platform leverages an AI chatbot, Evo, to engage users with personalized follow-up questions in real-time, mimicking a natural conversation and uncovering deeper insights. By scanning a website or internal documentation, TheySaid automatically generates tailored survey questions and AI-driven summaries, streamlining the feedback collection process. The platform enables businesses to embed these AI-powered surveys across various customer touchpoints, including websites and outreach tools, to maximize engagement and gather comprehensive feedback.
Target Audience
TheySaid primarily targets product managers, marketing teams, and customer success organizations seeking to gather in-depth customer feedback, improve product-market fit, and reduce churn.
Features
- AI-powered survey creation that automatically generates questions by scanning a website URL or internal documents.
- Conversational AI chatbot (Evo) that engages users with dynamic, personalized follow-up questions.
- Real-time AI-generated summaries that identify common themes and critical action steps from survey responses.
- Flexible embedding options to integrate surveys into existing customer flows, including websites and outreach tools.
- Customizable AI conversation upgrades that allow users to control how the AI asks follow-up questions.
- AI-generated action items that provide concrete steps based on the analyzed feedback.
- Sentiment analysis to gauge customer satisfaction levels across different customer accounts.