Theymes offers a GenAI-driven player care platform that integrates a knowledge base, in-game SDK, and AI-powered support application to enhance player support operations for gaming companies. By automating ticketing and providing instant self-help resources, the platform reduces support ticket volumes and improves player satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Gaming companies often struggle with high volumes of player support tickets, leading to slow response times and decreased player satisfaction. Traditional customer support solutions are not tailored to the unique needs of the gaming industry, resulting in inefficient workflows and a lack of relevant self-help resources.
Solution
Theymes offers a GenAI-driven player care platform designed to streamline support operations and enhance player satisfaction for gaming companies. The platform integrates a comprehensive knowledge base, an in-game SDK, and an AI-powered support application to automate ticketing processes and provide instant self-help resources. By leveraging GenAI, Theymes enables gaming companies to deflect a significant portion of support tickets through powerful automations and AI-driven search capabilities. The platform's AI assistant provides 24/7 support in multiple languages, while advanced analytics and reporting tools offer insights into player issues and support performance.
Target Audience
Theymes is designed for gaming companies, ranging from indie developers to large-scale publishers, who want to improve their player support operations, reduce ticket volumes, and enhance player satisfaction.
Features
- AI-powered knowledge base with advanced search and AI-driven content suggestions
- In-game SDK integration for seamless access to support resources within the game interface
- AI-powered support application with real-time translation capabilities for multilingual support
- GenAI ticketing system to streamline support workflows and automate ticket routing
- Troubleshooting flows to guide players through common issues and deflect tickets
- Collectors to gather necessary information from players automatically
- Discord bot for automated community support and engagement
- Player Verification to ensure authenticity and maintain a secure gaming environment
- Advanced insights and dashboards to track key support metrics and KPIs