Trusted helps B2B enterprises accelerate growth by capturing and leveraging customer feedback. Their platform transforms customer voices into actionable insights, enabling businesses to acquire more lucrative deals faster.
Funding
$1.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
B2B enterprises struggle to effectively leverage customer advocacy, often due to siloed programs, difficulty in identifying and activating advocates, and challenges in measuring the impact of advocacy efforts on revenue and growth. Many businesses lack a structured approach to building and scaling customer advocacy programs, resulting in missed opportunities to drive sales, reduce churn, and lower acquisition costs.
Solution
Trusted offers an AI-powered customer advocacy platform designed to help B2B enterprises transform customer voices into a competitive advantage. The platform facilitates the identification, engagement, and activation of customer advocates, enabling businesses to build scalable and measurable advocacy programs. By aligning incentives with customer motivations, Trusted helps companies break down silos, streamline processes, and leverage technology to create an efficient advocacy engine. The platform provides tools to equip advocates with the resources and support they need to share their experiences authentically, driving trust and credibility in the market. Trusted also offers advisory services to guide businesses in developing and executing customer-led growth strategies, ensuring long-term success.
Target Audience
The primary target audience includes B2B enterprises across various industries looking to improve sales, reduce customer churn, and lower customer acquisition costs by leveraging customer advocacy. This includes marketing, sales, and customer success leaders responsible for driving revenue growth and building customer loyalty.
Features
- AI-powered identification of ideal customer advocates based on engagement and satisfaction metrics
- Automated workflows for engaging and activating advocates at scale
- Centralized platform for managing customer testimonials, case studies, and referrals
- Tools for tracking and measuring the impact of advocacy on key business metrics such as win rates, deal sizes, and customer lifetime value
- Integration with CRM and marketing automation systems for seamless data flow and campaign execution
- Customizable dashboards and reporting to visualize advocacy performance and ROI
- Advisory services to help businesses design and implement effective customer advocacy programs