Synexa provides an AI-powered platform that helps equipment distributors streamline service and sales by guiding technicians through troubleshooting, automating work order creation, and identifying cross-sell opportunities. The platform integrates with existing tools like WhatsApp, HubSpot, and ERP systems to unify workflows. It connects service evidence with sales signals, such as repeated sell-outs, to suggest relevant equipment upgrades.
Funding
Funding not disclosed
Founders
Product
Problem
Equipment distributors often lose time managing service calls, troubleshooting across multiple brands, and manually creating work orders. Service and sales data are siloed, causing missed opportunities to identify upsell or cross-sell leads from service interactions.
Solution
Synexa offers an AI-driven platform that guides technicians through safe, model-aware troubleshooting steps and automatically generates work orders when service is needed. The system captures the problem, evidence, and next checks, then hands off the full context to engineers. It also analyzes service data to detect buying signals, such as repeated sell-outs, and suggests relevant product upgrades. By connecting service workflows with sales insights, Synexa helps teams reduce downtime and grow revenue.
Target Audience
Primary customers are equipment distributors and service organizations that need to streamline field service operations and identify sales opportunities from service data.
Features
- AI-guided troubleshooting with model-aware, safety-first check sequences
- Automatic work order creation based on diagnostic outcomes
- Context handoff that links video, conversation history, and next actions for engineers
- Sales signal detection that flags buying intent from service patterns
- Integration with communication and business tools including WhatsApp, WeChat, HubSpot, QuickBooks, and ERP systems
- Planned telemetry gateway and OEM/provider API connections for broader data flow