Sirius
Sirius is an AI-powered retention platform that intercepts customers at the moment of cancellation, in their inbox, and across AI support agents. The platform automates retention workflows by optimizing offers based on customer behavior and identifying at-risk accounts before they churn. Customers report automating over 90% of retention operations within a year.
- Artificial Intelligence
- Marketing Technology
- AI Agents
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Subscription companies struggle to retain customers at the critical moment of cancellation, often resorting to blanket discounts that burn margins and reward chronic discount-seekers. AI support agents handle cancellation requests daily but lack a retention playbook or personalized offers to deploy, resulting in lost revenue and preventable churn.
Solution
Sirius provides an AI-powered retention platform that intercepts customers at the moment of cancellation, via email, and through AI support agents. The platform automates retention workflows by optimizing offers based on customer behavior and identifying at-risk accounts before they churn. Sirius integrates directly into existing systems, enabling companies to move from manual, guesswork-driven retention to automated, data-informed save attempts. Customers report automating over 90% of retention operations within a year, with product teams gaining visibility into what drives engagement and customer stickiness.
Target Audience
Primary customers are subscription-based companies across SaaS, media, and direct-to-consumer sectors that need to reduce churn and automate retention operations at scale.
Features
- Cancellation-flow interception that presents personalized save offers at the exact moment a customer attempts to churn
- AI support agent integration that equips automated agents with retention playbooks and tailored offers
- Offer optimization engine that targets discounts to at-risk accounts while avoiding margin burn on chronic discount-seekers
- At-risk account identification that flags customers likely to churn before they initiate cancellation
- Seamless system integration enabling rapid deployment and progressive automation of retention workflows