The One Care is an AI care coordination platform that bridges logistical gaps in healthcare by automating administrative tasks across the patient journey. It integrates with existing communication channels like voice calls, text, and email to handle scheduling, pharmacy coordination, insurance workflows, and follow-ups. The platform preserves context across every handoff, from pre-dispatch through 30-day post-discharge care.
Funding
Funding not disclosed
Founders
Product
Problem
The healthcare system loses $900 billion annually to logistics failures outside hospital walls, not medical errors. Between discharge and home, critical follow-ups are missed, pharmacies are not notified, and families are left without clear next steps—creating a coordination gap that compromises patient care and burdens care teams.
Solution
The One Care is an AI care coordination layer that manages administrative work between care moments, including scheduling, insurance workflows, pharmacy coordination, patient follow-up, and care plan execution. It works through channels teams already use—voice calls, text, email, spreadsheets, EHRs, and pharmacy billing—so no new system is required. The platform ingests unstructured inputs like voice calls, family group chats, lab results, and shift notes, then uses a proprietary intent and translation layer to automatically complete next steps. These actions include alerting pharmacies, scheduling appointments, booking patient transportation, updating families in real time, and logging to EHR systems automatically.
Target Audience
Primary customers are independent pharmacies, assisted living facilities, and primary care practices seeking to reduce administrative burden and coordinate care without adding operational overhead.
Features
- Proprietary Intent & Translation Layer that processes unstructured voice calls, family chats, lab results, and legacy EHR records to execute care coordination tasks autonomously
- Seamless integration across multiple care journey stages: front desk intake, consultation, pharmacy, and 30-day post-discharge home recovery
- Automated pharmacy workflows including vaccine waitlists, immunization verification, pre-authorization, and side-effect monitoring with closed-loop adherence coordination
- Multi-channel communication support through voice, text, email, spreadsheets, EHRs, and pharmacy billing systems without adding new user interfaces
- Context preservation across every handoff, enabling each care team to act with complete information from previous interactions
- Automated family notifications and real-time status updates throughout the care journey