Thena is an AI‑augmented support platform that unifies Slack, email, and chat into a single ticketing flow for B2B teams. It automatically triages and routes requests with customizable rules, while AI agents handle repetitive tasks and provide answer suggestions, allowing human agents to focus on complex issues. The solution also includes an integrated knowledge base, workflow automation, and role‑based multi‑persona collaboration across all channels.
Funding
$5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
1OFounders
Product
Problem
Many B2B companies handle customer inquiries across multiple channels such as Slack, email, and chat, resulting in fragmented conversations, duplicated effort, and slow resolution times. The lack of a unified view makes it difficult for support teams to prioritize, route, and track tickets efficiently.
Solution
Thena offers an AI‑augmented support platform that consolidates Slack, email, and chat into a single ticketing flow. The system automatically triages and routes requests using customizable rules and role‑based controls, while AI agents handle repetitive tasks and suggest responses. All interactions are stored with full account context, enabling human agents to focus on complex issues. Integrated knowledge‑base and workflow automation let teams build branded help centers and trigger smart actions across channels. The platform also supports multi‑persona collaboration, allowing different teams to work on the same ticket without leaving their native communication tools.
Target Audience
Primary customers are B2B support and operations teams in SaaS, technology, and enterprise service companies that rely on Slack, email, and chat for customer communication.
Features
- Omni‑channel ticket ingestion from Slack, email, and chat with real‑time synchronization
- AI‑driven auto‑triage and routing based on customizable criteria and account data
- Role‑based boards and controls for multi‑persona ticket management
- Integrated AI knowledge base for instant answer suggestions and self‑service help centers
- Smart workflow automation that combines AI reasoning with human approvals
- Centralized account view that aggregates customer data across all connected channels
- Broadcast capability to push product updates or announcements to targeted accounts via Slack, Teams, and email