Maskchat is an AI-powered customer communication platform that automates and manages WhatsApp and Shopify interactions for businesses. The platform centralizes all chats in one place, offers round-the-clock automated support, and enables targeted marketing campaigns with high open rates. It serves e-commerce, hospitality, healthcare, and real estate sectors with industry-specific automation workflows.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses struggle to manage customer conversations across multiple channels, leading to slow response times, missed sales opportunities, and fragmented communication. Manual data entry and verification processes consume significant staff time, while marketing messages sent through traditional channels often fail to reach or engage customers effectively.
Solution
Maskchat provides an AI-powered platform that centralizes customer conversations and automates interactions through WhatsApp and Shopify. The solution enables businesses to deliver instant, secure support around the clock, with automated workflows for bookings, reminders, property inquiries, and appointment scheduling. The platform includes marketing tools that leverage WhatsApp's high open rates to reach over 90% of target audiences through interactive, CTA-driven campaigns. All conversations are organized in a single dashboard, reducing data entry time by 50% and enabling seamless collaboration across support teams.
Target Audience
Primary customers are small to mid-sized businesses in e-commerce, hospitality and travel, healthcare, and real estate sectors that rely on WhatsApp for customer communication and want to automate sales and support workflows.
Features
- AI-powered automation for WhatsApp and Shopify interactions across e-commerce, hospitality, healthcare, and real estate verticals
- Centralized inbox that keeps every chat in one place for streamlined team collaboration and response management
- Round-the-clock automated customer support with instant response capabilities
- Marketing campaign builder with easy-to-use message templates and interactive, CTA-driven messaging
- Contact list building tools integrated directly into the platform
- Automated workflows for bookings, appointment reminders, property inquiries, and booking confirmations
- 50% faster data entry and verification through automated processes