Lumexa provides an AI-powered virtual front desk for dental practices, answering calls 24/7, booking appointments, and handling routine patient questions. The system integrates with practice management systems like Dentrix, Open Dental, and Eaglesoft to write appointments directly and confirm them with patients in real time. It is designed to capture revenue from missed after-hours calls while letting staff focus on in-office care.
Funding
Funding not disclosed
Founders
Product
Problem
Dental practices lose revenue when patients call after hours or during busy periods and reach voicemail or hold music instead of a live receptionist. Patients who cannot get through quickly often call another practice, and missed calls represent a measurable revenue opportunity that practices currently leave on the table.
Solution
Lumexa operates an AI receptionist that answers every incoming call on the first ring, 24/7, and handles the full front-desk workflow: understanding why the patient is calling, triaging urgency, checking provider availability against practice-configured scheduling rules, and booking, rescheduling, or canceling appointments. The system confirms appointments verbally before the call ends and sends a text confirmation to the patient's phone. When connected to a practice management system, Lumexa writes appointments directly into Dentrix, Open Dental, or Eaglesoft using credentials the practice provides and can revoke at any time. Practice staff access transcripts, reason-for-call analysis, and reporting through a secure dashboard, while call recordings and transcripts are encrypted and access-controlled to support HIPAA-conscious operations.
Target Audience
Primary customers are US dental practices, including general and specialty practices, that want to capture after-hours calls and reduce missed revenue without adding front-desk staff.
Features
- AI receptionist answers calls instantly with no hold music, voicemail, or ringing out
- Natural-language understanding of patient intent, including new-patient requests, rescheduling, and urgent issues like tooth pain
- Automated appointment booking, rescheduling, and cancellation based on practice-configured availability and appointment windows
- Direct integrations with Dentrix, Open Dental, and Eaglesoft to read availability and write appointments using revocable practice credentials
- Post-call confirmation messages sent to the patient's phone
- Practice dashboard with call transcripts, reason-for-call analysis, and reporting, with role-based access controls
- Call audio and transcripts encrypted in transit and at rest, with configurable retention periods and deletion requests available to practice administrators
- Business Associate Agreement (BAA) available for production use to support HIPAA obligations