Level AI provides a generative AI platform that automates quality assurance and real-time analytics for contact centers, enabling businesses to monitor 100% of customer interactions with near 100% accuracy. This technology reduces manual workflows, enhances agent performance, and delivers actionable insights to improve customer satisfaction and operational efficiency.
Funding
$74.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
ASFounders
Product
Problem
Contact centers often struggle with inconsistent quality assurance due to manual review processes, which only cover a small fraction of customer interactions. This limited visibility hinders the ability to identify agent performance gaps, understand customer sentiment, and proactively address emerging issues. The result is missed opportunities for coaching, process improvement, and enhanced customer satisfaction.
Solution
Level AI provides a generative AI-powered platform that automates quality assurance and delivers real-time analytics for contact centers. The platform analyzes 100% of customer interactions across voice and text channels, providing comprehensive insights into agent performance, customer sentiment, and emerging trends. By automating QA processes, Level AI reduces manual workflows, empowers agents with AI-generated coaching plans, and delivers actionable intelligence to improve customer satisfaction and operational efficiency. The platform's real-time capabilities enable proactive identification of upsell opportunities, buyer reactions, and areas for product improvement.
Target Audience
Level AI targets contact center leaders, customer experience (CX) leaders, and agents seeking to streamline operations, improve agent performance, and gain actionable insights for business growth.
Features
- Automated quality assurance (QA) across all channels (call, chat, email) with near 100% accuracy using generative AI.
- Real-time agent assistance with AI-driven guidance for next best actions and contextual information from past interactions.
- AI-generated coaching plans and transparent progress tracking for agents.
- Real-time identification of customer feedback, actionable insights, trends, anomalies, and sentiment.
- Automated call disposition and summarization.
- Advanced call center screen recording with redaction capabilities.
- Integration with existing contact center platforms and workflows.