The Health and Care Expert provides an intelligent, mobile-optimized directory of services for frontline health and care staff, enabling them to locate the right patient services in seconds. The platform replaces manual, outdated directories with locally tailored, always-current information, helping reduce delays in care and missed prevention opportunities. Its AI-powered search, exemplified by the "Ask Hugo" assistant, helps staff navigate complex scenarios like out-of-area patients or new service criteria.
Funding
Funding not disclosed
Founders
Product
Problem
Frontline health and care staff often rely on manual, outdated service directories and fragmented pathways, which delay patient care, prolong hospital stays, and cause missed prevention opportunities. This is especially challenging when dealing with out-of-area patients, new service criteria, or locum staff unfamiliar with local options.
Solution
The Health and Care Expert modernizes service directories by providing an intelligent, mobile-first platform that delivers instant, accurate answers to frontline professionals. The solution, including the "Ask Hugo" assistant, uses intelligent search to help staff find the right service at the right time for every patient, ensuring information is beautifully simple, locally tailored, and always up to date. This streamlines the referral process, reduces time spent searching, and helps get patients to the correct care setting faster.
Target Audience
Primary users are frontline health and care staff, including doctors, nurses, and allied health professionals, who need to quickly identify and refer patients to appropriate services.
Features
- Mobile-optimized interface designed for on-the-go access in clinical settings
- "Ask Hugo" intelligent assistant that processes natural language queries to find services
- Locally tailored information that adapts to the user's specific geographic area and care pathways
- Always-current directory data, eliminating the problem of outdated contact details and service criteria
- Rapid search functionality that returns results in seconds, even for complex scenarios like out-of-area patients or new service criteria