Smart Care Assist provides an AI‑driven platform that instantly triages RV owner issues—routing warranty, service, roadside assistance, and self‑help requests to the appropriate channel within seconds. By automating the support workflow, it reduces handoffs and cost‑to‑serve for dealers and OEMs while enabling faster, more consistent service and new revenue opportunities through its Concierge and Coverage Center modules.
Funding
Funding not disclosed
Founders
Product
Problem
RV owners and service providers often face fragmented support channels, leading to delayed responses, multiple handoffs, and higher costs when handling warranty, service, roadside assistance, or self‑help requests.
Solution
Smart Care Assist offers an AI‑driven triage platform that captures a customer issue once, summarizes the context, and instantly routes the request to the appropriate channel—whether warranty, service, roadside assistance, insurance, or self‑service. The Wheel AI decision engine powers this routing, creating a single, clean case history that is shared across owners, dealers, and OEMs. By automating the initial intake, the platform reduces manual handoffs, lowers the cost to serve, and ensures consistent, fast resolutions. Integrated modules such as Coverage Center, Concierge, and Service Copilot extend the core triage to manage insurance policies, upsell premium services, and coordinate service appointments end‑to‑end. The result is a scalable support backbone that keeps RV owners on the road while enabling dealers and manufacturers to grow revenue without adding headcount.
Target Audience
Primary customers are RV manufacturers (OEMs) and franchised dealers who need to streamline warranty, service, and roadside support while creating new revenue opportunities.
Features
- Wheel AI decision engine that captures, summarizes, and routes issues in seconds to the correct support path
- Unified case history shared across owners, dealers, and OEMs for consistent tracking and reporting
- Coverage Center digital platform for policy management, renewals, and fast claims processing
- Concierge module that delivers targeted upgrades, accessories, and protection plans at the point of need
- Service Copilot workflow that schedules appointments, routes cases to the right service partner, and provides real‑time updates to owners
- White‑label architecture allowing dealers and OEMs to brand the solution as their own
- 24/7 branded assistance with a single tap access for roadside, warranty, and self‑help services