TheDecisionLabs offers consumer analytics software that helps businesses understand customer behavior and optimize operational efficiency. Their platform analyzes customer data to improve customer experience across all touchpoints. This enables businesses to make data-driven decisions and enhance customer relationships.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers often struggle to efficiently collect and analyze patient feedback across multiple channels, leading to delays in addressing concerns and improving the overall patient experience. Traditional methods of gathering feedback, such as paper surveys, are time-consuming, lack real-time insights, and fail to provide a comprehensive view of the patient journey. This can result in decreased patient satisfaction, reduced loyalty, and missed opportunities for service enhancement.
Solution
TheDecisionLabs offers a suite of patient experience management solutions designed to capture, analyze, and act on patient feedback in real-time. Their flagship product, CEMPIA, is a multi-channel, multi-lingual platform that collects feedback, suggestions, and complaints at every touchpoint of the patient journey. Liveserviz provides a service experience management platform that enables patients to connect with service providers seamlessly through various digital channels. KlikHelp is a communication experience management solution based on conversational AI to streamline communication between organizations and their customers. The platform uses advanced analytics, machine learning, and AI to provide actionable insights to healthcare providers, enabling them to improve patient care, enhance service excellence, and increase patient loyalty.
Target Audience
The primary target audience includes hospitals, healthcare institutions, and other care providers seeking to improve patient experience, enhance service quality, and increase patient loyalty.
Features
- Multichannel feedback collection via kiosks, tablets, emails, audio, and video
- Real-time complaint management and resolution
- Integration with existing hospital systems and social media platforms
- Advanced analytics, machine learning, and AI-powered insights
- Customizable dashboards and reporting
- Automated performance reports delivered daily, weekly, and monthly
- Loyalty management module to identify and address service gaps
- Multilingual support
- Role-based access control