Textual
Textual provides an AI commerce platform that enables enterprise brands to sell products directly through SMS and messaging channels. Customers complete purchases by replying to a text message with a simple response like "YES" or a quantity number, with payment processed through a card saved on file. The platform integrates with Shopify, Salesforce Commerce Cloud, and Magento, turning messaging into a new revenue channel for direct-to-consumer sales.
- Commerce & Shopping
- Retail Technology
- Marketing Technology
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Mobile commerce represents only 42% of ecommerce sales while mobile traffic accounts for 70-80% of all traffic, creating a significant revenue gap. Traditional mobile purchase journeys require customers to navigate through multiple steps—clicking links, browsing mobile sites, adding items to cart, logging in, and checking out—which leads to high abandonment rates and a non-native mobile experience.
Solution
Textual provides an AI commerce platform that enables enterprise brands to sell products directly through SMS and messaging channels. The platform allows customers to complete purchases by replying to a text message with a simple response like "YES" or a quantity number, with the payment processed through a card saved on file. Textual creates end-to-end messaging commerce experiences—from customer conversations to payment—while integrating with existing ecommerce infrastructure including Shopify, Salesforce Commerce Cloud, and Magento. This approach gives brands a new revenue channel where they own the customer relationship, data, and margins, effectively turning messaging into a storefront that generates incremental direct-to-consumer sales.
Target Audience
Primary customers are enterprise and direct-to-consumer brands ranging from Fortune 500 companies to emerging brands that need to differentiate themselves, including retailers in cosmetics, food and beverage, skincare, and consumer goods seeking a new mobile commerce channel.
Features
- Text-to-Buy campaign creator for launching product drops, flash sales, and exclusive offers via SMS
- Subscriber acquisition tools to grow opt-in text marketing lists and VIP customer clubs
- Automated cross-sell and upsell flows triggered by customer purchase behavior
- Audience segmentation capabilities for targeted campaign delivery
- Card-on-file payment processing that enables one-reply purchase completion
- Integrations with Shopify, Salesforce Commerce Cloud, Magento, and existing SMS marketing automations
- Standard text messaging infrastructure with compliance, privacy, and security features
- MagicLinks/QuickBuys functionality for simplified mobile purchase journeys