Textsidekick offers an AI‑powered SMS assistant that lets frontline workers instantly retrieve answers from a company’s own SOPs, safety manuals, and training documents. By uploading PDFs, Word files, or shared‑drive folders, businesses create a searchable knowledge base that delivers source‑cited responses via any mobile phone, supporting multilingual queries, incident reporting, and step‑by‑step procedures without requiring an app download.
Funding
Funding not disclosed
Founders
Product
Problem
Frontline workers in manufacturing, logistics, and retail often lack quick access to up-to-date procedural documents, safety guidelines, and training materials, leading to repeated interruptions of supervisors, reliance on misplaced paper handbooks, and delayed incident response.
Solution
Sidekick provides an AI‑powered SMS assistant that lets workers text any question and receive instant answers drawn directly from the company’s own SOPs, safety manuals, training decks, and other uploaded documents. The system ingests PDFs, Word files, or shared‑drive folders, indexes the content, and returns responses with source citations, ensuring traceability and auditability. Workers can interact in any language, and the assistant can guide step‑by‑step procedures, log incidents, or verify certifications, escalating to a human when needed. Deployment requires no app download and can be live on any phone within minutes, turning existing paper and tribal knowledge into a searchable, always‑available knowledge base owned by the business.
Target Audience
Primary customers are manufacturers, industrial plants, logistics firms, and retail operations that manage large frontline workforces and need fast, reliable access to procedural and safety information.
Features
- Upload and automatic organization of PDFs, Word files, and shared‑drive documents into a searchable knowledge base
- SMS interface that works on any mobile phone without requiring app installation
- Real‑time answers with source citations (document name, page, revision) for audit readiness
- Multilingual support and automatic translation of onboarding flows
- Incident‑response workflow that provides safety steps and notifies designated personnel
- Step‑by‑step procedural guidance that tracks completion and confirms understanding
- Continuous learning: each interaction refines the model and expands the captured knowledge