Textel provides a business texting platform that enables companies to communicate with customers via SMS and MMS using their existing business phone numbers. This technology enhances customer engagement through personalized, two-way conversations and mass messaging capabilities, improving response times and overall customer satisfaction.
Funding
$4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to efficiently manage customer communications across multiple channels, leading to delayed response times and decreased customer satisfaction. Integrating texting into existing workflows can be complex and disruptive, hindering adoption and limiting the potential benefits of SMS communication.
Solution
Textel provides a business texting platform that enables companies to communicate with customers via SMS and MMS using their existing business phone numbers, streamlining communication and enhancing customer engagement. The platform integrates natively with leading CCaaS and beauty POS systems, allowing businesses to add texting into their existing workflows without disruption. Textel offers both conversational and AI-powered texting, as well as blast messaging, to connect with customers at scale or 1:1. The platform's AI-powered two-way texting allows customers to reach out anytime and receive on-the-spot responses to service questions, availability, and pricing.
Target Audience
Textel targets customer service, sales, marketing, and operations teams in various industries, including contact centers, banking, education, healthcare, insurance, mortgage, and software, as well as beauty and wellness businesses.
Features
- Two-way conversational texting using agent-driven or agentless SMS and MMS
- Blast messaging for mass texting campaigns to reach targeted audiences
- Native integrations with CCaaS platforms like NICE CXone, RingCentral, and Genesys
- Integrations with beauty POS systems like Meevo, SalonBiz, and Inspire by STX
- Automated appointment reminders and confirmation texts to reduce no-shows
- AI-powered responses for instant replies and keyword-triggered promotions
- Real-time push notifications for managing texts on-the-go
- Ability to book or reschedule visits via text
- Virtual consultations with lifelike AI for expert advice and personalized recommendations
- Automated review requests to attract new bookings
- Message routing to the right team member for fast follow-ups
- Option to use existing business phone number or get a new one
- Compliant and secure platform with enterprise-grade security measures