Tenfold
LivePerson provides an enterprise conversational AI platform that lets organizations design, simulate, validate, and continuously improve AI and human agent conversations across messaging, voice, and digital channels. The platform supports bring-your-own-LLM integration and includes Syntrix, a simulation tool that tests AI agents against thousands of realistic customer interactions before deployment. It handles over a billion messages per month with GDPR, HIPAA, and PCI DSS compliance.
- Artificial Intelligence
- AI Agents
- Enterprise Software
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Enterprises deploying conversational AI often treat AI deployment as a leap of faith, launching agents without sufficient testing or validation. This creates unpredictable customer experiences, brand risk, and inconsistent outcomes across channels, while also slowing time-to-value and straining contact center operations.
Solution
LivePerson provides an open, enterprise-grade conversational AI platform that enables organizations to orchestrate AI and human agents across messaging, voice, and digital channels. The platform supports bring-your-own-LLM integration, allowing companies to use their preferred AI models without needing to rip and replace existing infrastructure. Through tools like Syntrix, enterprises can simulate thousands of real customer interactions to validate AI agents and train contact center agents before they ever interact with customers. The platform continuously monitors and improves AI performance, delivering measurable outcomes such as reduced operating costs, higher automation rates, and improved customer satisfaction. LivePerson also offers unified conversational analytics that turn conversation data into actionable insights for improving both AI and human agent performance.
Target Audience
Large enterprises and customer experience leaders in industries like banking, automotive, and electronics distribution that need a reliable, scalable conversational AI platform to handle high-volume customer interactions across multiple channels.
Features
- Syntrix simulation tool that tests AI agents against thousands of realistic customer interaction scenarios before deployment
- Bring-your-own-LLM architecture supporting integration with the AI models an enterprise already uses
- Cross-channel orchestration of AI and human agents across messaging, voice, and digital properties
- Unified conversational analytics across voice and messaging for actionable performance insights
- Enterprise-grade security and scalability, handling over a billion messages per month with compliance to GDPR, HIPAA, and PCI DSS
- Generative AI tools that boost productivity through seamless orchestration of human and bot interactions