Tend is a New Zealand digital health platform that lets users enrol as primary‑care patients and manage all aspects of their care through a mobile app. The app consolidates enrollment, health‑record transfers, appointment booking (in‑clinic or 24/7 video), repeat prescriptions, secure messaging, and payment processing, offering reduced fees for enrolled users, Community Services Card holders, and free care for children under 14.
Funding
$1.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Patients in New Zealand often face fragmented primary‑care access, high out‑of‑pocket fees, and administrative burdens when trying to book appointments, obtain repeat prescriptions, or communicate with their care team.
Solution
Tend provides a unified digital platform that lets users enrol as primary‑care patients, consolidating paperwork and health‑record transfers. Through the Tend app, patients can book both in‑clinic and 24/7 online GP or nurse practitioner appointments, view consultation notes and test results, order repeat prescriptions, and securely message their care team. Enrolled patients benefit from reduced consultation fees, with additional subsidies for Community Services Card holders and free care for children under 14. The service integrates payment processing within the app, offering transparent pricing and the ability to cancel or reschedule appointments up to 24 hours in advance. By centralising these functions, Tend streamlines the primary‑care experience and lowers barriers to timely medical care.
Target Audience
Primary users are New Zealand residents seeking primary‑care services—especially families, CSC cardholders, and individuals who prefer digital access to appointments, prescriptions, and clinician communication.
Features
- Mobile app for enrollment, health‑record transfer, and fee‑based access to primary‑care services
- In‑clinic and 24/7 online video consultations with NZ‑registered GPs and nurse practitioners
- Secure in‑app payment processing with tiered pricing for enrolled, CSC‑eligible, and casual patients
- Ability to order repeat prescriptions and have them sent directly to a chosen pharmacy
- Secure messaging channel for ongoing communication with the care team
- Access to detailed consultation notes, test results, and health‑check reminders within the app
- Flexible cancellation and rescheduling policy (free up to 24 hours before appointment)