Telvana provides an AI-powered receptionist that answers every call 24/7, books appointments, handles FAQs, and routes urgent calls so small businesses never miss a customer. The service requires no technical setup; businesses share their hours, services, and preferred call handling, and Telvana’s team builds and trains a custom greeting and call flow that can go live in days. This helps front desks stay focused on core work while reducing lost sales from missed calls.
Funding
Funding not disclosed
Founders
Product
Problem
Small businesses often miss customer calls due to limited front‑desk capacity, after‑hours gaps, and reliance on voicemail, leading to lost revenue and frustrated prospects.
Solution
Telvana offers an AI‑powered virtual receptionist that answers calls 24/7, handles FAQs, books appointments directly onto integrated calendars, and routes urgent inquiries to the appropriate team member. The system learns a business’s hours, services, and preferred call flows without any technical setup, delivering natural‑sounding conversations in multiple languages. All interactions are recorded, transcribed, and synced with major CRMs and calendars, providing real‑time analytics and SMS notifications. By automating call handling, Telvana reduces missed calls, frees staff from repetitive tasks, and ensures every caller receives a personalized, human‑like experience.
Target Audience
Primary customers are small‑to‑mid‑size service businesses such as dental offices, law firms, plumbers, HVAC companies, and auto repair shops that need reliable, round‑the‑clock call handling without hiring a full‑time receptionist.
Features
- Natural‑voice AI answering with low latency, supporting English, Spanish, and nine additional languages
- Automated appointment scheduling with two‑way sync to Google Calendar, Outlook, HubSpot, Salesforce, and other platforms
- Smart call routing and warm transfers based on caller intent, preserving full context for human agents
- Full call recordings, transcriptions, and sentiment analytics accessible via a dashboard
- SMS alerts summarizing call outcomes and booked appointments
- Outbound calling and campaign capabilities (available on Business plan)
- Bilingual support and customizable AI persona to match the business’s brand voice