Telness Tech offers a cloud-native, end-to-end BSS/OSS platform that enables telecom operators to launch services quickly and efficiently while minimizing operational costs. Their self-service solutions empower users to manage subscriptions and activate products in under five minutes, significantly reducing support tickets and administrative workload.
Funding
Funding not disclosed
Founders
Product
Problem
Telecom operators face challenges in launching services quickly and efficiently due to complex and costly legacy BSS/OSS platforms. Traditional systems often require significant manual intervention, leading to increased operational expenses and delayed product activation. End-users also demand self-service capabilities, similar to those offered by other digital platforms, to manage their subscriptions and services independently.
Solution
Telness Tech provides a cloud-native, end-to-end BSS/OSS platform designed to enable telecom operators to launch and manage services with agility and cost-effectiveness. The platform offers a suite of self-service tools that empower end-users to manage subscriptions, activate products, and resolve issues with minimal support intervention. By automating key processes such as porting, provisioning, and billing, Telness Tech reduces operational complexity and enables operators to focus on customer experience and innovation. The modular architecture and open APIs allow for easy customization and integration with existing telecom networks, ensuring scalability and future-proof capabilities.
Target Audience
The primary target audience includes established communication service providers (CSPs), challenger brands, mobile virtual network operators (MVNOs), and resellers seeking to reduce operational costs, increase product flexibility, and improve customer satisfaction. The platform also caters to non-telecom businesses looking to add connectivity to their digital experiences.
Features
- Cloud-native architecture for rapid deployment and scalability
- End-to-end BSS/OSS functionality, including product catalog, order management, and billing
- Self-service portal for end-users to manage subscriptions, activate products, and access support resources
- Automated porting, provisioning, and issue resolution to minimize manual intervention
- Modular design with open APIs for easy customization and integration with existing systems
- Real-time usage monitoring and cost control tools
- Pre-built telecom customer journeys based on insights from leading MVNOs
- Mobile apps for both iOS and Android, fully customizable with own branding