The startup offers a digital transformation platform that provides real-time operational navigation for web systems, enabling businesses to manage complex system tasks efficiently. By minimizing operational stress, the platform enhances accuracy and speed in system management, allowing companies to streamline their processes.
Funding
$20.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many users struggle to effectively use complex web-based systems, leading to errors, inefficiencies, and underutilization of system capabilities. Traditional training methods and static documentation often fail to address the real-time challenges users face while interacting with these systems. This results in increased support costs, reduced productivity, and a slower return on investment for enterprise software deployments.
Solution
Techtouch provides a digital adoption platform that enhances the user experience on web applications through interactive, step-by-step guides and automated workflows. By overlaying a no-code navigation layer on top of existing systems, Techtouch enables users to complete tasks accurately and efficiently, without requiring extensive training or documentation. The platform supports various use cases, including onboarding new users, guiding employees through complex processes, and improving the usability of customer-facing products. Techtouch also offers analytics tools to identify areas where users struggle, allowing organizations to continuously improve the user experience and optimize system utilization.
Target Audience
Techtouch targets enterprises, SaaS providers, and government organizations seeking to improve the user experience and adoption rates of their web-based systems, including internal applications and customer-facing products.
Features
- No-code editor for creating and modifying interactive guides and automated workflows
- Step-by-step guidance with tooltips and callouts directly within the web application
- Automated task flows to simplify complex processes and reduce manual effort
- User behavior analytics to identify pain points and areas for improvement
- Customizable user interfaces to match the look and feel of existing systems
- Integration with various web applications, including SFA, ERP, and CRM systems
- Role-based access control to manage user permissions and ensure data security