Techology provides a platform for custom integration companies to remotely manage and support client networks. Their solution includes hardware and software for proactive monitoring, configuration, and troubleshooting, reducing the need for onsite service calls and enabling recurring revenue through managed services.
Funding
Funding not disclosed
Founders
Product
Problem
Custom integration companies face challenges in providing consistent, high-level client support, leading to customer churn and increased operational costs from onsite service calls. Managing diverse network infrastructures and ensuring reliable client experiences requires specialized tools and expertise that are often difficult to scale internally.
Solution
Techology provides a comprehensive support and network management platform designed for custom integration companies. Their solution includes the RouterBox hardware, a technology-agnostic network appliance, and RBxConnect software for remote monitoring, configuration, and troubleshooting. This integrated approach enables integrators to offer proactive, remote client support, reduce the need for truck rolls, and streamline network management across various client environments. The platform also facilitates the creation of recurring revenue streams through managed service plans and simplifies project handoffs to new clients or service providers.
Target Audience
The primary customers are custom integration companies and managed service providers (MSPs) that deliver AV, IT, and networking solutions to residential and commercial clients.
Features
- RouterBox: A hardware appliance designed for technology-agnostic network management, supporting multi-gigabit speeds and acting as a central control point.
- RBxConnect: A software platform offering remote configuration, monitoring, and troubleshooting capabilities.
- Transparent VPN: Enables "as if on site" remote access by creating a virtual ethernet connection, allowing full network visibility and tool functionality.
- Intelligent Interval Speed Testing (IIST): Automated and on-demand speed testing with adaptive scheduling based on network load.
- Human Error Detection: Identifies and alerts on common configuration errors, with remote remediation options.
- Double NAT Detection and Correction: Automatically detects and can resolve ISP configuration issues that degrade internet performance.
- Single Interface: Provides a consistent user interface across different manufacturers' network devices (e.g., switches, access points).
- RBxConnect Mobile App: Facilitates remote troubleshooting and system management from any location with cellular or WiFi connectivity.
- Network Mapping: Real-time visualization of network topology using switch/router ARP tables and WAP client lists.
- Device Connection History: Tracks and stores historical network performance data for all connected devices.
- Redundant Site Access: Ensures connectivity is not dependent on vendor servers, offering out-of-the-box zero configuration for site access.
- End-to-end data encryption and local config server for enhanced data security.