TeamViewer provides a cloud‑native platform that combines secure remote access, AI‑driven endpoint monitoring, and AR‑based work instructions for enterprise IT and industrial operators. The solution enables proactive issue detection, automated remediation, and hands‑free guidance across PCs, mobile devices, and IoT endpoints, with integrations to major ITSM and security tools.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises and industrial operators often rely on a patchwork of tools for remote access, IT support, device management, and workflow guidance, leading to fragmented workflows, security gaps, and delayed issue resolution. The lack of a unified, AI‑enhanced platform makes it difficult to proactively detect and remediate endpoint problems before they impact productivity.
Solution
TeamViewer delivers a single, cloud‑native platform—TeamViewer ONE—that consolidates secure remote connectivity, automated endpoint troubleshooting, and augmented‑reality (AR) work instructions. Built on end‑to‑end encryption and multi‑factor authentication, the solution enables IT teams to access any device, from PCs to IoT endpoints, without VPN complexity. Integrated AI analyzes telemetry in real time to predict failures and trigger automated remediation scripts, shifting IT operations from reactive to proactive. The Frontline AR module streams step‑by‑step guidance to smart glasses, reducing errors and accelerating onboarding on the shop floor. Open APIs and native integrations with ServiceNow, Microsoft Intune, Salesforce, and other ITSM tools embed the platform into existing workflows, while a unified dashboard provides asset inventory, patch compliance, and usage analytics across the entire digital workplace.
Target Audience
Primary customers are enterprise IT departments, managed service providers, and industrial organizations that require secure remote support, proactive endpoint management, and AR‑enabled workflow automation.
Features
- Secure remote access and control across Windows, macOS, Linux, Android, iOS, and headless IoT devices, with TLS 1.3 encryption and conditional access policies
- AI‑driven Digital Employee Experience (DEX) engine that monitors endpoint health, predicts incidents, and executes automated remediation scripts
- AR‑powered Frontline workflows delivering hands‑free, vision‑guided instructions via smart glasses for logistics, manufacturing, and field service
- Centralized asset and patch management with automated inventory discovery, compliance reporting, and bulk update capabilities
- Native integrations and pre‑built connectors for ServiceNow, Microsoft Intune, Azure AD, Salesforce, Jira, and other enterprise SaaS platforms
- Role‑based access control, SSO, and two‑factor authentication to enforce enterprise security standards
- Scalable cloud infrastructure that provisions new devices in minutes and supports multi‑tenant deployments for MSPs
- Extensible SDK and RESTful API suite for custom automation, reporting, and third‑party application embedding