Tascenda provides a 24/7 AI‑driven virtual assistant for hearing‑aid clinics that handles routine patient inquiries—such as Bluetooth pairing, cleaning, charging, and basic troubleshooting—via phone and website chat.
Funding
Funding not disclosed
Founders
Product
Problem
Hearing aid clinics spend significant clinician and front‑desk time answering routine patient questions about Bluetooth pairing, cleaning, charging, and basic troubleshooting, which reduces capacity for complex care and can lead to unnecessary walk‑ins.
Solution
Tascenda offers a 24/7 virtual assistant that handles these routine inquiries via phone and website chat. The AI‑driven assistant follows audiologist‑crafted guides to provide step‑by‑step answers, ensuring accurate and consistent support. When a request exceeds the assistant’s scope, it escalates the issue to clinic staff with full conversation context, minimizing repeat explanations. By operating around the clock, the service keeps patients informed between visits, reducing wait times and unnecessary in‑person appointments. Clinics can therefore reallocate staff time to higher‑value clinical tasks while maintaining a high level of patient satisfaction.
Target Audience
Primary customers are hearing aid clinics and audiology practices that manage high volumes of patient support inquiries.
Features
- Voice and text interface available 24/7 through the clinic’s support line and website chat
- AI responses grounded in clinician‑authored troubleshooting guides for hearing aid devices
- Automatic escalation of unresolved issues with complete interaction history for staff follow‑up
- Support for common tasks such as Bluetooth pairing, device cleaning, charging, and basic troubleshooting
- No need for additional hardware; the assistant integrates with existing phone and web channels